• Purchasing FAQs

    1. How do I purchase donor information?
    2. Do I need an account to purchase donor information?
    3. How do I review old purchases of donor information?
    4. If I forgot my password, how can I review my previous purchases?
    5. At what point can I cancel my order?
    6. How do I remove products from my cart?
    7. Is using my credit card online safe?
    8. Can I get support over the phone?
    9. How do I get the donor information that I purchased?
    10. What is Adobe Acrobat Reader?
    11. Will I get an order confirmation?
    12. How long does it take to download?
    13. What does "auto fill" mean?
    14. I've downloaded a long profile but can't find it. What do I do?
    15. Can I view Donor Information Subscriptions on my iPad?

    1. How do I purchase donor information?
      From the Donor Search Page, select the Key Donor Attributes you are interested in and click Find. A list of matching donors will be displayed. Select the Donor ID to view a detailed description of the donor. From here you can click to Order any information available on that donor.
    2. Do I need an account to purchase donor information?
      No account is necessary to purchase donor information. However, the following forms need to be completed and submitted prior to the purchase or release of donor specimens:  
    3. How do I review old purchases of donor information?
      Log In to your Account and you will see a list of all previous purchases.
    4. If I forgot my password, how can I review my previous purchases?
      Go to the Account Login page and there you will find a link to get your login/password via email.
    5. At what point can I cancel my order?
      At any point before you enter your credit card information.
    6. How do I remove products from my cart?
      From the View Cart page click on the remove button. A page displays the cart contents along with a remove button next to each Donor ID. Click on the appropriate remove button.
    7. Is using my credit card online safe?
      California Cryobank uses the most advanced encryption technology available. Our server uses 256-bit Secure Socket Layer encryption and a certificate approved by GoDaddy.
    8. Can I get tech support over the phone?
      Please contact our Client Services Team at (866) 927-9622 with any website questions. For questions concerning Adobe Reader, visit www.adobe.com or talk to your Internet Service Provider.
    9. How do I get the donor information that I purchased?
      You will get your profiles one of three ways:

      • Viewing them through your browser if you have acrobat extensions
      • Downloading them and opening them in Adobe Acrobat
      • Calling us at (866) 862-3666 to order by phone. Be sure to ask about the mailing fee.
       
    10. What is Adobe Acrobat Reader?
      Adobe Reader is a document viewing utility for both MAC and PC.
    11. Will I get an order confirmation?
      Yes, you will receive a confirmation email. The email will include a list of profiles purchased, the amount charged to your credit card and an order number.
    12. How long does it take to download?
      Each profile is approximately 600k. Download time: approximately 5.5 minutes at 28.8k download time; approximately 4.2 minutes at 33.6k download time; approximately 2 minutes at 56k.
    13. What does "auto fill" mean?
      If you purchased from us before, the system will remember you. Enter your login and password and all the fields will automatically be filled in.
    14. I've downloaded a long profile but can't find it. What do I do?
      Check your confirmation email and search your hard drive. Go to Start, Search, and then click the All Folders and Files link. Type in the profile name and click Find Now. When the profile appears in the box double click on it.
    15. Can I view Donor Information Subscriptions on my iPad?
      The iTunes Store has several applications that allow the viewing of "Flash Video" which is required in order to be able to view Donor Information Subscription information on an iPad. Here at CCB we prefer Photon Flash Player.
    90-Day Donor Information Subscriptions
    Subscriptions give you access to different levels of information on ALL available donors. You can also purchase Donor Information A La Carte for just one donor.
    Sign up for a FREE California Cryobank account and learn a little bit about ALL available donors
    Gain more insight into the lives of ALL available donors with a Basic Subscription Package
    Uncover deeply personal details about ALL available donors with a Comprehensive Subscription Package
    California Cryobank Reproductive Tissue Services logo
    866-927-9622

    Mon-Fri: 6:00am - 6:00pm (pst)
    Sat: 8:30am - 12:30pm (pst)