• Privacy Policy

    California Cryobank (CCB) maintains strict policies on the use of client identification and related information. We value your privacy and know how important it is for you to have complete peace of mind regarding our use of information about you. This Privacy Policy ("Privacy Policy") describes how we collect information from you or about you, why we collect this information, and how we will use or disclose this information. If you visit our site or purchase any products or services from California Cryobank (and its subsidiaries), you accept the terms and conditions of this Privacy Policy. Please read them carefully.

    COLLECTION AND USE OF INFORMATION
    The information that we gather generally can be categorized as either anonymous or personally identifiable. Anonymous (or sometimes referred to as "aggregate") information is information that cannot be traced back to a specific individual. This includes website usage, referral, domain and platform information. It also includes each user's IP address and information from a "cookie," which is a standard Internet technology that allows us to both store and retrieve information on a user's system. We use this anonymous information to obtain a better understanding of how visitors use our website and to make decisions on how to improve it.

    Personally identifiable information is information you provide that lets us know specific facts about you so that we can respond to your requests. This can include your name, address, email address, phone number, payment information and social security number. In each case, we use Your personally identifiable information for the purpose that it is submitted to us, which may include providing it to third parties with whom we have relationships to deliver the products or services you request. We will use Your Information to respond to requests you may make of us, and from time to time, we may refer to Your Information to better understand your needs and how we can improve our websites, products and services. We may also use Your Information to contact you and/or provide you with general health information (like information on certain health conditions) as well as information about our products and services. We may also enhance or merge Your Information with data obtained from third parties for the same purposes.

    You should be aware that this site is not intended for, or designed to attract, individuals under the age of 18. We do not collect personally identifiable information from any person we actually know is an individual under the age of 18.

    We may share Your Information with agents, contractors or partners of CCB in connection with services that these individuals or entities perform for, or with, CCB. These agents, contractors or partners are restricted from using this data in any way other than to provide services for CCB, or services for the collaboration in which they and CCB are engaged (for example, some of our products are developed and marketed through joint agreements with other companies). We may, for example, provide your information to agents, contractors or partners for hosting our databases, for data processing services, or so that they can mail you information that you requested.

    We may disclose personal information to respond to legal requirements, enforce our policies, or protect anyone's rights, property or safety. In addition to the above, we may disclose personal information to other business entities, should we plan to merge with or be acquired by that business entity. Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information.

    COMMUNICATIONS AND OPT-OUT OPTION
    We may use the information that you provide to send you information and materials that we think may be of interest to you. If you do not wish to receive any further information or materials from us, you may opt out by checking the appropriate box on the website.

    California Cryobank, Inc. will not share your personal information with a third party for the purpose of solicitation without your prior consent. Any disclosure of personal information to a third party will require those parties adherence to at least equivalent Privacy policies.

    ACCOUNT ACCESS AND SECURITY
    Online clients of CCB can access their accounts online and update personal information. Clients who purchase directly may contact Client Services at the appropriate Client Services phone number or the address listed below to update their personal information.

    Please keep in mind that your password is the key to your account. Use unique numbers, letters, and special characters [and do not disclose your password to anyone]. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.

    DATA SECURITY
    Your electronic information is stored on CCB servers located in the United States. We treat data as an asset that must be protected and use various technologies and procedures (network and data encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure.

    LINKS TO THIRD PARTY SITES
    Our website may contain links to websites that are not operated by California Cryobank. Please be aware that we are not responsible for the privacy practices of these sites nor for any adverse consequences that may result from your interaction with such third party websites.

    CHANGES TO THIS PRIVACY POLICY
    We reserve the right to modify this Privacy Policy at any time. If we propose to use your personally identifiable information in a manner materially different from that stated at the time of collection, you will have a choice as to whether we may use your information in this different manner. Your continued use of the site will indicate acceptance of the changes.

    SAFE HARBOR PRIVACY STATEMENT
    California Cryobank, Inc. complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. California Cryobank, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. CCB's Safe Harbor certification can be found at https://safeharbor.export.gov/list.aspx. For more information about the Safe Harbor Principles, please visit the U.S. Department of Commerce's Website at http://export.gov/safeharbor/.

    In compliance with the US-EU and US-Swiss Safe Harbor Principles, California Cryobank commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact California Cryobank using our online contact form.

    California Cryobank has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by California Cryobank, please visit the BBB EU SAFE HARBOR website at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

    QUESTIONS
    If you have any questions regarding this Privacy Policy please contact CCB:

    Online at: Contact Us  

    Write to:
    California Cryobank
    Attention Legal/Privacy Officer
    11915 La Grange Avenue
    Los Angeles, CA 90025
    United States

    We self-certify compliance with
    EU Safe Harbor  

    90-Day Donor Information Subscriptions
    Subscriptions give you access to different levels of information on ALL available donors. You can also purchase Donor Information A La Carte for just one donor.
    Sign up for a FREE California Cryobank account and learn a little bit about ALL available donors
    Gain more insight into the lives of ALL available donors with a Basic Subscription Package
    Uncover deeply personal details about ALL available donors with a Comprehensive Subscription Package
    California Cryobank Reproductive Tissue Services logo

    866-927-9622

    Mon-Fri: 6:00am - 6:00pm (pst)
    Sat: 8:30am - 12:30pm (pst)