Corporate Site

Find out what makes us the world's largest and most experienced reproductive tissue bank.

SPERMBANK.COM

Apply to become a sperm donor and help make dreams come true

debusa.com

Search for egg donors that are qualified and ready to donate.

Donate-Eggs.com

Apply to become an egg donor and help make dreams come true

CORDBLOOD.COM

Protect your family and bank your baby's stem cells (cord blood & tissue banking)

FERTILE-FUTURE.COM

Preserve your fertility with embryo, sperm and egg cryopreservation and storage

CRIOBANCO.COM

Bienvenido a la versión española de cryobank.com. Encuentra su donante hoy!

Please note: Login will be down on Wednesday, October 17th, from approximately 11am to 1pm Pacific Time. Please plan accordingly. You may call Client Services at 866-927-9622 with any questions.

Please note: Login will be down on Wednesday, October 17th, from approximately 11am to 1pm Pacific Time. Please plan accordingly. You may call Client Services at 866-927-9622 with any questions.

Purchasing FAQs

  1. What methods of payment do you accept?
  2. Can I pay with multiple credit cards?
  3. Can I change my default credit card on file?
  4. Is financing available?
  5. What is a subscription?
  6. What is a Donor Keepsake?
  7. Can I get a Donor Keepsake if I didn't purchase a subscription?
  8. What forms do I need to complete before purchasing vials?
  9. What forms do I need to complete before shipping vials?
  10. How can I purchase vials if I have an international address?
  11. Can I cancel or change my vial order?
  12. Do you have a vial buyback option?
  13. Do you have a vial exchange option?
  14. If I ship my vials are they eligible for buyback or exchange?
  15. Can I purchase multiple donors at the same time?

    Payment Methods

  1. What methods of payment do you accept?
    We accept American Express, Discover, MasterCard, and Visa credit/debit cards. We also accept payment by certified check, money order, and bank wire transfer. Payments by personal check are also accepted, but please allow 7 business days for processing.

  2. Can I pay with multiple credit cards?
    Yes, if you would like to use multiple credit cards for one order, please call Client Services at 866-927-9622 to place your order. Online checkout does not allow payment with multiple cards. Hours of Operation

  3. Can I change my default credit card on file?
    Yes, when you log in to My Account, select the Billing Information page. You can add, delete, and edit your credit card(s) on file.

  4. Is financing available?
    Yes, CapexMD specializes in financing fertility services. Learn More

  5. Donor Information Purchases

  6. What is a subscription?
    A Level 1 subscription provides free, unlimited access to download all available Donor Profiles, Medical Histories, Genetic Test Summaries, Donor Personal Essays, and Staff Impressions.

    A Level 2 subscription provides 90 days of view only access to all available Extended Donor Profiles, Childhood Photo(s), and Express Yourself items. You will also receive a Donor Keepsake Packet after you report a pregnancy.

    A Level 3 subscription provides 90 days of view only access to all Level 2 items plus all available Facial Features Reports, Donor Conversations, Keirsey Reports, and Keirsey Q&As. You will also receive a Donor Keepsake after you report a pregnancy.

  7. What is a Donor Keepsake?
    A Donor Keepsake includes digital files of your donor’s Level 1 information, plus his available information from Level 2 or Level 3 (based on your selected subscription level). If you purchased a subscription in the past, we will automatically mail you a Donor Keepsake after you report a pregnancy. (Please contact us if you change your mailing address or purchased the subscription and vials on two different accounts.)

  8. Can I get a Donor Keepsake if I didn't purchase a subscription?
    Yes, if you already reported your pregnancy or child’s birth, please contact Client Services at 866-927-9622 for assistance. Hours of Operation

  9. Vial Purchases

  10. What forms do I need to complete before purchasing vials?
    You must complete the A2 & A3 forms before purchasing vials. You can complete these forms online via My Account or during Checkout. If you prefer to submit hard copies, you can download the forms and fax/email them.

  11. What forms do I need to complete before shipping vials?
    We must receive an A1 form signed by your physician before you can schedule a shipment. International shipments also require a completed International Agreement. Additional information may be required depending on the country. These forms must be faxed or emailed to us.

  12. How can I purchase vials if I have an international address?
    Due to various international shipping and import regulations, international vial orders cannot be processed through our website. You can email us to check if we can ship donor sperm to your country, but vial orders must be placed over the phone by calling Client Services at 01-310-443-5244.  Hours of Operation

  13. Can I cancel or change my vial order?
    You have 30 days to exchange your vial(s) for a different donor. After 30 days, a Vial Exchange Fee may apply. Orders may only be canceled for a full refund within 30 days for medical reasons. A written request must be submitted for approval by our Medical Director. Non-medical related cancellations are subject to our Vial Buyback Offer. Changes and cancellations MUST be made prior to vial shipment or pickup. No changes or cancellations can be made once the vials are shipped or picked up. (Order change/cancellation fees may apply.)

  14. Do you have a vial buyback option?
    Yes, our Vial Buyback Offer applies to vials that are being stored at one of our facilities. Vials are purchased back for 50% of the original vial purchase price.  Additional rules may apply.

  15. Do you have a vial exchange option?
    Yes, our Vial Exchange Program allows you to exchange vials that are being stored at one of our facilities. An administrative fee will apply for each request.

  16. If I ship my vials are they eligible for buyback or exchange?
    No, once vials are shipped or picked up from a California Cryobank facility, they are no longer eligible for the Vial Buyback or Vial Exchange Program. Only vials kept in storage at our facilities are eligible for Vial Buyback or Vial Exchange. Additional rules may apply.

  17. Can I purchase multiple donors at the same time?
    Online checkout does not allow the purchase of multiple donors. You must call Client Services at 866-927-9622 to place this type of order. Please note that you will not be able to ship multiple donors in the same shipment unless we receive written permission from your physician which verifies that you will not be inseminated with two different donors during the same cycle.

 

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Important: Vials sell out quickly. Availability is not guaranteed until checkout is completed.

Need Help?
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HOW MANY VIALS DO I NEED?

National averages range from 3-4 insemination cycles per successful pregnancy. We recommend purchasing at least 5 vials per child to guarantee your donor remains available until reaching your personal family goals. Additionally, you get 1 Year FREE storage if you purchase 4 or more vials ($475 value).

WHY SHOULD I THINK ABOUT STORING VIALS?

Our donors sell out and retire quickly! We have thousands of clients forced to choose between a new donor or not having a second child because they chose not to store vials for future use while they were available. To help you plan for your future, we offer 3 Years FREE storage if you purchase 3 Years+ vials ($1,050 value) - as well as the ability to sell back any unused vials that have not left our control.

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