General Shipping Information
California Cryobank ships to more than 30 countries worldwide via our designated carrier to ensure proper handling. All specimens are shipped in liquid nitrogen "dry" shippers which are designed to maintain the proper temperature for up to 7 days from the date of shipment. We highly recommend the shipping tanks only be opened by a qualified medical professional.
Procedures for thawing and handling specimens are included in every shipment. Injury may result from handling by untrained persons.
Shipments are pre-paid both ways and can be sent either to your office or your patient's home. Same-day ordering and shipping may be available at an additional fee. Please note that donor specimens are shipped from our Los Angeles office.
For international shipping, a "Duties and Taxes" fee is required which is not included in the CCB shipping fee. The fee amount is determined by the country to which it is being shipped and must be paid by the client/recipient.
It is up to the Customs of the country as to how to make the payment; prior to release of the package, or to be invoiced later. Please make sure your patient and all members of your staff are aware of the requirements and cooperate with Customs to avoid package release delay.