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Contact Us

Refer to the directory below for our department phone numbers, or email us with any questions and comments regarding our services and programs. Please allow up to 48 hours for a response via email.

Please call Client Services if you need:

  • To change or cancel an order
  • An immediate response or support from our team
  • An answer to any questions about our services

Call Center hours of operation: Mon-Fri: 5:00am - 5:00pm (PST), Sat: 8:30am - 12:30pm (PST)

 

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Directory

 
Department Contact Method
Client Services 866-927-9622
Genetics Questions 877-743-6384
Physician's Line 877-422-5279
Private Storage: Semen 866-477-3762
Media Inquiries media@cryobank.com
International Inquiries +1-310-443-5244

 

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 Why should I think about storing vials?

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Important: Vials sell out quickly. Availability is not guaranteed until checkout is completed.
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HOW MANY VIALS DO I NEED?

National averages range from 3-4 insemination cycles per successful pregnancy. We recommend purchasing at least 5 vials per child to guarantee your donor remains available until reaching your personal family goals. Additionally, you get 1 Year FREE storage if you purchase 4 or more vials ($475 value).

WHY SHOULD I THINK ABOUT STORING VIALS?

Our donors sell out and retire quickly! We have thousands of clients forced to choose between a new donor or not having a second child because they chose not to store vials for future use while they were available. To help you plan for your future, we offer 3 Years FREE storage if you purchase 3 Years+ vials ($1,050 value) - as well as the ability to sell back any unused vials that have not left our control.